Solutions
Gas Utilities
Gas Utility Customer 360, Billing and Operations
Manage gas consumption, fixed supply charges, safety-sensitive service workflows, billing, payments, and collections — in one connected platform built for gas utility operations.
Built for gas utilities complexity
Every capability connects to the same operational record — customer, meter, tariff, billing, and payment data in one system.
Gas Meter Data Ingestion
Import gas reads in MCF, CCF, or therm units. VEE rules detect missing reads, anomalies, and conversion errors before billing.
Supply and Delivery Charge Separation
Separate gas supply charges from distribution/delivery charges on a single invoice. Support unbundled gas billing for deregulated markets.
Fixed Charge and Service Fee Billing
Apply monthly customer charges, meter charges, infrastructure recovery fees, and regulatory surcharges alongside consumption billing.
Safety-Sensitive Service Controls
Enforce safety check requirements before disconnection orders. Protect accounts with reported medical or safety concerns from automated collections actions.
Seasonal Rate Adjustments
Apply winter/summer rate differentials, seasonal fixed charges, and fuel adjustment clauses — all configurable without code changes.
Collections Governance for Gas
Multi-stage dunning with safety checks, dispute holds, and auditable disconnection controls — compliant with gas utility customer protection requirements.
Common challenges UtilConnect solves
- Safety-sensitive disconnection and collections governance
- Managing supply and delivery charge separation
- Seasonal rate and fuel adjustment complexity
- Revenue loss from unbilled or miscalculated gas consumption
- Aging billing systems without modern collections governance controls
One platform. Complete coverage.
Frequently asked questions
How does UtilConnect handle gas billing units?
UtilConnect supports gas billing in MCF (thousand cubic feet), CCF (hundred cubic feet), and therms. Unit conversions apply heating value factors and pressure corrections based on meter configuration.
Does UtilConnect support unbundled gas billing for deregulated markets?
Yes. UtilConnect can separate supply charges (commodity cost) from delivery/distribution charges on the same invoice, supporting deregulated gas markets where customers choose their own gas supplier.
How does UtilConnect enforce safety checks in collections?
UtilConnect's collections workflow includes mandatory safety check steps before disconnection orders. Accounts marked as having medical or safety concerns are protected from automated collections actions until manually reviewed.
Can UtilConnect handle fuel adjustment clauses and seasonal rate changes?
Yes. The tariff engine supports fuel adjustment clauses (FAC) applied as an adder to base gas rates, as well as seasonal rate differentials — all with effective date control and audit history.
Ready to see UtilConnect in action?
Schedule a walkthrough for your gas utilities environment.
Ready to connect your
utility operations?
See how UtilConnect modernises Customer 360, meter data, billing, revenue assurance, and operational workflows — in one platform.