UtilConnect Platform
Everything utilities need.
One connected platform.
Customer 360, meter data, tariff management, billing, payments, collections, customer portal, field operations, analytics, and AI — connected from customer to cash.
The Meter-to-Cash Lifecycle
Platform Modules
A complete platform for the utility lifecycle
Every module connects to the same operational record. No middleware. No data silos. No disconnected handoffs.
Customer 360
Manage the full customer lifecycle from account creation and premise setup through service agreement management, move-ins, move-outs, and account closure. Every billing relationship, meter assignment, and communication record is tied to one unified account.
Meter-to-Cash
One platform. One data model. Zero gaps.
A single data model governs the entire revenue lifecycle. Each stage feeds directly into the next — no middleware, no batch transfers, no reconciliation blindspots.
Fragmented Data Acquisition
Smart meter streams and manual reads sit in silos — unvalidated and unmatched.
Tariff Complexity
Legacy systems struggle with tiered rates, TOU, and custom allocation formulas.
Billing Errors & Disputes
Inaccurate tariff calculation generates disputes that consume operational bandwidth.
Disconnected Collections
Stale data and manual workflows lead to slower cycles and avoidable write-offs.
Reconciliation Blind Spots
Manual reconciliation means leakage goes undetected for weeks or months.
Revenue Leakage
Every disconnected handoff introduces latency, data loss, and billing error.
Meter Data Acquisition
Native adapters for AMI/AMR, DLMS/COSEM, and Modbus. Automated VEE rules ensure data integrity before billing.
Billing & Tariff Calculation
Industrial tariff engine supporting TOU, tiered, and custom allocation logic for multi-utility providers.
Collections Management
Real-time payment matching and configurable dunning workflows to accelerate cash flow and reduce arrears.
Revenue Assurance
Continuous automated reconciliation identifying leakage root causes and providing full audit-grade visibility.
Deployment
Deploy on your terms
Infrastructure constraints vary by jurisdiction, regulation, and security posture. UtilConnect runs identically across three deployment models — with no feature trade-offs.
On-Premise
Install within your network perimeter for maximum data sovereignty and OT/SCADA integration.
Private Cloud
Dedicated single-tenant infrastructure in your chosen region to meet strict residency mandates.
Managed Cloud
Fastest time-to-value on UtilConnect-managed dedicated nodes with full administrative control.
| Capability | On-Premise | Private Cloud | Managed Cloud |
|---|---|---|---|
| Time to go live | 12–20 wks | 10–16 wks | 8–12 wks |
| Server management | Your IT | Your cloud | UtilConnect |
| Data location | Your servers | Your region | UC cloud |
| All features included | |||
| Dedicated to you only | |||
| Updates & patching | Self-managed | Self-managed | Included |
* Estimates include infrastructure provisioning, data migration, and parallel-run verification.
Compliance
Compliance, governance & auditability
Regulated utilities and government-owned providers operate under intense scrutiny. UtilConnect delivers an enterprise governance framework built for these mandates.
Immutable Audit Trails
Every adjustment, override, and calculation is logged with permanent timestamps and user IDs to meet regulatory audit mandates.
Granular RBAC
Role-based access controls and SSO integration ensure zero-trust data accessibility across utility departments.
Tariff Versioning
Historical rate history and logic versioning ensure defensible billing compliance for PUC reviews.
Data Sovereignty
Configurable residency and retention policies to meet local jurisdictional and state requirements.
Enterprise Encryption
FIPS-aligned encryption at rest and in transit across all deployment modes.
Regulatory Reporting
Pre-built reporting structures for PUC, municipal boards, and ministerial regulatory submissions.
Tech Specs
Built for utility-scale operations
Deep technical specifications for mission-critical revenue operations.
Metering Protocol Support
- AMI/AMR Networks: Bi-directional integration with major HES platforms.
- Industrial Protocols: Native DLMS/COSEM, Modbus, M-Bus, and IEC 62056.
- Protocol Normalization: Unified interval data model for heterogeneous fleets.
Industrial-Grade Tariff Engine
Integration Architecture
- ERP Connectivity: Connectors for SAP IS-Utilities and Oracle CC&B.
- REST API Layer: High-throughput real-time data sync for CRM and portals.
- GIS Mapping: Geo-spatial synchronization for physical meter nodes.
Why UtilConnect
Multi-Utility by Design
Built for electricity, water, wastewater, gas, district cooling, district heating, solar, and submetered environments.
Integration-Ready Architecture
Connect with AMI, HES, ERP, GIS, CRM, payment gateways, and data warehouses through secure APIs and webhooks.
Operational Governance Built In
Role-based access, audit logs, approval workflows, dispute holds, and policy-based collections controls.
Hardened Security
Checksum validation at every pipeline stage ensures data integrity and prevents unauthorized modification of billing records.
Integrations
Integrates with your existing stack
Pre-built connectors and open APIs for the head-ends, ERPs, and payment platforms utilities already run.
AMI / Head-End
- Itron
- Landis+Gyr
- Honeywell Elster
- Sensus
ERP / Customer 360
- SAP IS-Utilities
- Oracle CC&B
- Microsoft Dynamics
- NetSuite
Payments
- Stripe
- PayPal
- Authorize.net
- Square
GIS & Field
- Esri ArcGIS
- Trimble
- IBM Maximo
- Salesforce
Custom connectors available via the UtilConnect REST API layer.
FAQ
Frequently asked questions
Technical and operational answers for the UtilConnect platform.
Utility Modernization Insights
Analysis on meter-to-cash, Customer 360 modernization, district energy, and revenue assurance.
Ready to connect your
utility operations?
See how UtilConnect modernises Customer 360, meter data, billing, revenue assurance, and operational workflows — in one platform.